These Tenant Terms of Use (“Terms”) govern your access to and use of the polystorage Tenant Portal at polystorage.io (the “Portal”), operated by Polystorage LLC, a Michigan limited liability company (“Polystorage,” “we,” or “us”). By accessing or using the Portal, you agree to these Terms.
Section 1 — About the Portal
1.1 What the Portal Is. The Portal is a software tool that allows you to view your lease and unit information, make payments, receive notices, and communicate with your storage facility. Polystorage is a software company — we provide the technology platform to your storage facility operator (your “Facility”). We are not your landlord, and we are not a party to your lease agreement.
1.2 Your Relationship with Your Facility. Your rental agreement — including your rights and obligations regarding your stored property, rent amounts, late fees, lien enforcement, and any auctions — is governed by your lease with your Facility, not with Polystorage. Disputes about your storage unit, your property, your billing, or any lien or auction action must be directed to your Facility. Polystorage has no authority to modify your lease, waive fees, or stop enforcement actions initiated by your Facility.
1.3 Lien and Auction Notices. Certain lien notices and auction notices may be required by your state’s self-storage law to be delivered by a specific method (such as certified mail) in addition to or instead of electronic delivery. Your consent to use the Portal does not affect any rights you have under your state’s law to receive legally required notices by the method required by law. If you are uncertain whether you have received all required notices, contact your Facility directly.
Section 2 — Your Account
2.1 Eligibility. You must be at least 18 years old to use the Portal. By using the Portal, you represent that you are 18 or older.
2.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you believe your account has been compromised, contact your Facility immediately.
2.3 Accurate Information. You agree to keep your contact information (email address and phone number) current in your portal account settings. We are not responsible for missed communications if your contact information is out of date.
Section 3 — Payments Through the Portal
3.1 Payment Processing. Payments made through the Portal are processed by Stripe, Inc. on behalf of your Facility. By making a payment through the Portal, you authorize the charge to your selected payment method. Payment terms, late fees, and all billing obligations are governed by your lease agreement with your Facility.
3.2 Convenience Fees. Your Facility may charge a convenience fee for payments made by credit or debit card through the Portal. Any such fee will be disclosed to you before you complete your payment. Contact your Facility office if you would prefer to pay by another method.
3.3 AutoPay. If you enroll in AutoPay, you authorize recurring charges to your payment method on file for your monthly rent and any applicable fees. You may cancel AutoPay at any time through your portal account. To stop a specific scheduled payment, you must cancel at least three (3) business days before the scheduled charge date.
Section 4 — Electronic Communications and Signatures
4.1 E-Sign Consent. Before you are granted access to the Portal, you will be presented with a separate electronic disclosure that identifies the categories of documents delivered electronically through the Portal, states the hardware and software requirements to access those documents, and explains how to withdraw consent. Access to the Portal is conditioned on your affirmative acceptance of that disclosure. Your electronic signature has the same legal effect as a handwritten signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN). You may withdraw E-Sign consent at any time by contacting your Facility; withdrawal means you will no longer be able to access the Portal.
4.2 Electronic-Only Service. This Portal is an electronic-only service. Polystorage does not provide paper copies of documents presented or signed through the Portal. If you require paper documentation of your lease, notices, or payment records, contact your Facility office directly — your Facility remains responsible for providing legally required notices by whatever method applicable law requires, independent of the Portal. Your consent to use the Portal does not waive any right you have under applicable law to receive legally mandated notices from your Facility through other channels.
Section 5 — Acceptable Use
You agree not to: attempt to gain unauthorized access to any other account or system through the Portal; use the Portal to submit false, misleading, or fraudulent information; use the Portal for any unlawful purpose; or interfere with the operation of the Portal or its underlying infrastructure.
Section 6 — Limitation of Liability
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS POLYSTORAGE’S LIABILITY TO YOU.
6.1 Disclaimer of Warranties.
6.2 Limitation of Liability.
6.3 Exclusion of Consequential Damages.
6.4 What This Limitation Does Not Cover. Nothing in these Terms limits Polystorage’s liability for: (a) death or personal injury caused by Polystorage’s negligence; (b) fraud or intentional misrepresentation by Polystorage; or (c) any liability that cannot be excluded or limited under applicable law.
6.5 Your State May Provide Additional Rights. Some states do not allow the exclusion or limitation of certain damages or implied warranties. If you live in such a state, some of the limitations above may not apply to you, and you may have additional rights under your state’s consumer protection laws. Nothing in these Terms is intended to deprive you of rights you have under mandatory applicable law.
Section 7 — Dispute Resolution
7.1 Contact First. If you have a concern about the Portal, please contact us first at the address below. Most issues can be resolved quickly without formal proceedings.
7.2 Arbitration. If we cannot resolve a dispute informally, you and Polystorage agree to resolve it through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in the state where your storage facility is located, or by phone or videoconference if you prefer. For claims under $10,000, Polystorage will pay all AAA filing and arbitrator fees.
7.3 Opt-Out. You may opt out of arbitration by sending written notice to Polystorage within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, the address of your storage facility, and a clear statement that you wish to opt out of arbitration. Opting out does not affect your ability to use the Portal. If we make a material change to this arbitration clause, we will provide thirty (30) days’ advance notice and you will have a new thirty (30)-day window to opt out of the revised arbitration provision by the same written notice method described above.
7.4 No Class Actions. Whether in arbitration or court, all disputes must be brought on an individual basis. You may not bring or participate in any class, collective, or representative action or arbitration proceeding against Polystorage.
7.5 Governing Law. These Terms are governed by the laws of the State of Michigan, except that arbitration will be conducted under the AAA Consumer Arbitration Rules as noted above.
Section 8 — Intellectual Property
The Portal and its content, features, and functionality are owned by Polystorage and protected by applicable intellectual property law. Your use of the Portal does not grant you any ownership interest in or right to the Portal beyond the limited right to access and use it as described in these Terms.
Section 9 — Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days’ notice through the Portal or by email before the change takes effect and will require your affirmative acceptance through the Portal before the updated Terms apply to you. Scheduled AutoPay charges that process automatically do not constitute acceptance of updated Terms. If you do not agree to updated Terms, you may stop using the Portal and contact your Facility to arrange alternative payment options.
Section 10 — Contact
For questions about these Terms or the Portal, contact Polystorage at:
Polystorage LLC
Email: support@polystorage.io
Portal: polystorage.io
For questions about your lease, your unit, your billing, or any lien or auction action, contact your storage facility directly.